Judge.Me Reviews activation in Nyla
This article covers:
- Activating Judge.me on Nyla
- Widgets available for use
- How to add the widgets to your site:
- Troubleshooting common issues
Video Tutorial:
https://www.loom.com/share/fb51ac8cb1d9476088d41e584406ccd2
App activation
In order to activate the Judge.Me reviews app, you should go to Apps > Judge.Me and switch the app on. You'll need to enter your Judge.Me Public token in order to connect your App to Nyla. Make sure to save and publish your app after adding these settings.
Finding the Public Token on Judge.Me app:
On your Shopify account (left panel) go to Apps > select Judge.Me (in the dropdown app list) > Settings (under Judge.Me on the left panel). In the main panel click on the tab Integrations and then click on Developers on the left side of the main panel. The public token will be shown after you have clicked on Show.
Adding Judge.Me to your site:
Once you have activated your app, you need to add Judge.me to your site using the relevant widgets for you.
You can do so using the following content items available in Nyla:
Require being inside a product source:
- Judge.me Reviews (Review widget)
- Single Product Star Ratings (Single Product Star Ratings widget)
Do not require being inside a product source:
- Judge Me All Reviews (All Reviews Widget)
- Judge Me Reviews Carousel (Reviews Carousel)
-
Judge Me Floating Reviews Tab (Floating Reviews Tab)
-
Judge Me Widgets (contains the Medals widget and the All Reviews Counter widget)
Note: if you require widgets that were added since Nyla's integration you could explore doing so using Nyla custom app.
To add the Judge.Me reviews widget below the fold:
Add a source product (ideally linked to the page source if it is on a PDP), and then within that add the Judge Me Reviews content item.
- This content item pulls in the reviews widget that has been styled in the Judge.Me app.
- To make updates to the look and feel of the widget you should do this within the Judge.Me app.
- The data that is displayed in this widget is pulled directly from the Judge.Me app. If you are seeing reviews for your products not showing as expected, you should review your Judge.me setup.
Add store level reviews
Use Judge Me All Reviews content item to add store-level reviews.
- This content item pulls in the reviews widget that has been styled in the Judge.Me app itself. To make updates to the look and feel of the widget you should do this within the Judge.Me app.
-
The data that is displayed in this widget is pulled directly from the Judge.Me app. If you are seeing reviews not showing as expected, you should review your Judge.Me setup.
- The reviews widget Judge Me All Reviews should not be configured in Nyla within a product source.
- Judge Me Reviews Carousel (Reviews Carousel)
-
Judge Me Floating Reviews Tab (Floating Reviews Tab)
-
Judge Me Widgets (contains the Medals widget and the All Reviews Counter widget)
Reviews summary above the fold and in product listing pages:
Use the Judge Me Rating content item. This content item pulls the reviews average and reviews count from Shopify metafields that are automatically populated by the Judge.Me app. The page on your site will show the value that was present in this metafield at the last time the page was built.
Nyla reads from metafields on this content item to optimize load time by reducing the data loaded when customers access the page. This is because it is important that product detail pages and product listing pages load above the fold as quickly as possible for the end user in order to optimize for key metrics such as conversion rate and average order value.
The flow for updating the value shown on your site is as follows:
- Judge.Me app writes the review average and review count values to Shopify a metafield
- Once the relevant page is built in Nyla then Nyla will update the value content item based on the current metafield value
Nyla reads the data from the following locations:
- Nyla reads the reviews count and value from judgeme.badge metafield in Shopify
- If the metafield is empty, then the reviews count will show blank. Occasionally third party apps have issues or a delay in writing to metafields, so if you see the metafield above with blank or inaccurate value when it shouldn't be, you should reach out to Judge.Me to look into the issue.
Troubleshooting common Judge.Me issues
Why are my above the fold reviews showing a different value than what I expect?
Nyla reads reviews data for the stars count and average above the fold and on collection pages from the above metafield.
Sometimes apps have issues syncing to metafields. In some cases the update can be delayed or it might stop happening entirely due to issues on the third party app provider's end.
If you are seeing above the fold reviews not showing up you should check the judgeme.badge metafield in Shopify:
- If the value is either empty, or doesn't match what you expect, you should reach out to the app provider to look into the issue on their end.
- If the value is what you expect, then you should revalidate your page in Nyla or force a rebuild of your site. Once the build is complete, the value will show as you expect.
Why are my reviews below the fold different to my reviews above the fold?
Given that app providers sync data to metafields, this can occasionally take some time on their end, so you might see a lag between the value shown on their widget (which pulls directly from the app) and the reviews above the fold (which pulls from metafield).
If you are seeing above the fold showing differently to what you expect you should check the judgeme.badge metafield in Shopify:
- If the value is either empty, or doesn't match what you expect, you should reach out to the app provider to look into the issue on their end.
- If the value is what you expect, then you should revalidate your page in Nyla or force a rebuild of your site. Once the build is complete, the value will show as you expect.
Why are my reviews below the fold not what I expect?
Most issues in this case are due to the data source. Either:
- The data at the source is wrong (e.g there's an issue in your reviews app, or there's a misconfiguration in the reviews app)
- The data source is referencing the wrong product (e.g you need to update the product source in Nyla to match the product data you intend to pull in)
Check your Judge.Me app: Nyla pulls below the fold reviews data directly from the app. If the data in the app itself is wrong, then you should review your app setup or contact the app provider for support.
Check your Nyla configuration: Reviews widgets need to use the correct product source. This is so that Nyla pulls in the right data for the page. Make sure that the product source being referenced in your reviews widget is the one you expect.
Why can my customers not provide add product reviews on my site?
Customers can add product reviews through the correct widget. Make sure you are using the right widget on your PDPs and that it is added within a product source. If you don't see the option to add reviews, you should also review your Judge.me setup to ensure this capability is enabled.
Nyla works with a variety of frontend apps, powering your site for everything up to checkout. Learn more about Nyla & Apps here. All third party apps are managed by the app themselves, meaning that Nyla integrations and use of these apps is limited to making them available on your Nyla site. Should you have any questions beyond our below guide about 3P app management, customization options, or general functionality, please reach out to the app directly.